Plate Support
Need a hand, found a bug, or have an idea? We would love to hear from you.
Get in touch
Email us at [email protected]. We aim to reply within two business days.
For bug reports, please include:
- Your iPhone model.
- Your iOS version.
- The Plate version and build number, from Settings → About.
- What you did, what you expected, and what happened instead.
Common questions
A web import did not pull in everything correctly.
Most well-known recipe sites publish structured data that Plate reads directly. Less
common sites fall back to reading the visible page, which can occasionally miss a note or
section header. Tap the flag button in the recipe editor right after the import to send us
an encrypted report, and we will tune the importer.
My recipes are not syncing between devices.
Open Settings → Sync Status in Plate. Sync depends on your iCloud account being signed in
on each device, the iCloud Drive setting being on, and Plate having iCloud enabled. If the
status screen shows an error, the details there say what went wrong.
I lost a recipe. Can it be restored?
Plate does not delete user content automatically. If you removed a recipe by accident on
one device, it may still be present on another. If a device still has it, share the recipe
from that device as a Plate recipe file and open the file to import it back.
How do I export my recipes?
Open Settings → Export Recipes. Plate can export your full library to its own
.platerecipes archive (which preserves photos), or to Paprika, Recipe Keeper, or Crouton
formats.